A Sure Way to Stand Out on the Red Carpet

by Michelle Hill-Smith
www.OnTaskAssistants.com

So, I've always prided myself on being an individual. That's it. Very simple. That's my punch line. I've never been one to purchase the most obvious buy in the mall. I would rather look at the other pieces of clothing and mix and match. A dreadful day it was, back in college...I got all dressed and really casual yet cute looking. Walked downstairs to the college event and someone else had on the same exact outfit as I did. In complete horror, I ran back upstairs and changed. I thought to myself, "Now how in the world did she find that shirt?". Needless to say, everyone was making comments on the fact that we were wearing the same thing. Even though the shirt was really unique and unlike anything the average person would wear, we both had it on. AWKWARD!!! The other girl thought it was actually a cute coincidence and didn't seem to mind. NOT!!!

I am apart of an industry that house over 10,000 people providing practically the same business model to make a living from. Even though I started out with the same exact business model, something in my gut did not allow me to stay there. I would always imagine my business right there, smack dab in the middle of 10,000 firms just like mine on the strip of the red carpet. They all had the same basic branding, services offered and operational structure. They all charged the same amount, used the same tools and were apart of the same social groups. Can you imagine trying to be seen or even standout in that atmosphere?  Well, I couldn't imagine it for the life of me. For one, I hate competition. Now, don't get me wrong, I hate it, however, I welcome it. I have a quiet confidence in what I have to offer and bring to the table. When I started in this industry, I took my time to learn and enhance upon my skills. I looked at what others were doing and what they weren't willing to do and went from there.

Three years later, I've developed an existence, that gives my business a halo of light each time we walk down the red carpet. My business stands out and I'm proud of that. Not only does it stand out, I make sure we follow through with our image from the first sight, to the actual contact, on through to the beginning and ending of a client's relationship with us. Remembrance, is more important to me than anything else. Is our focus only on trying to get new clients? No, it's actually not. I would rather my company be known for sharing and community.  This is our secret. This is how we draw our clients.

How are you making strides to stand out from the crowd on the red carpet of business recognition? This has worked for me and of course, you are not required to follow my method, however, it's something that's proven over and over again by entrepreneurs and small businesses that I coach.

BRAND YOUR BUSINESS BRILLIANT

The one thing I realized that needed to be consistent was our brand’s color palette (most importantly), the name and the symbols or icons. Remember, a good business name will establish marketing recall and build early equity. Try these strong points: 1) Speak to your target market;  2) Describe what you do;  3) Keep it simple;  4) Don’t use trendy names.  After these types of fads run their course, you will be left with a stale and outdated name, and that’s probably what most people will think of your business too.

SPEAK VOLUMES

When you walk into a room (FaceBook, Twitter, a Community Event, wherever)  you want to say something or post something that will make people want to know who you are. Make your presence known. Introduce yourself and what you do to help people. Get in on the social scene, whether it's online groups or offline events. Prepare your Elevator Speech and alter it according to where you are and who you're talking to. Make sure you start off as the listener in the first half of the conversation. How else are you going to know how to offer the right services or products to your listening ears. Always display and offer your expertise humbly and with authenticity.

BECOME THE ODD BALL 

If everyone else in your industry is doing "this", then, you should be the only one doing "that". Often times, the way I do business isn't understood by many of my peers. They don't understand how we can be in the same industry, offering the same services but my business is more favored over theirs. Hmmm...let's see. I've simply taken something and enhanced it to suit what business owners really need. I've taken the norm and altered it to provide more of a benefit to those that seek my help. I listen to the needs of the "individual", what they really prefer and what they're hoping for. I offer them my exact service and situation that would suit them better. Instead of telling them that "this is the way we do business...it's my way or the highway", I help them to realize the benefits of what we have to offer and how it's going to help them better. I provide them with examples and case studies to give them a clear vision of what to expect. 

So, as you can see, standing out isn't so bad. When you're different from the rest, it makes people want to know who you are. With strong standards, creativity, a little flexibility, an essence of community and passion for what we do, I've managed to turn my company into a red carpet winner. Humbly, genuinely and authentically! For me, I'm just having fun helping others follow through on their dreams. You can do the same for your business as well. Take a chance and research others in your industry, get modernized and redesign your company to stand on its own, apart from the others. It will really pay off in the end.

Spring Sprucing: Why it's critical to your success!

by Michelle Hill-Smith
www.OnTaskAssistants.com 

In the place where you live, there's most likely a dyer need to clean something somewhere. The window seals, cabinets, carpet, furniture...the need is always there and the cycle never stops. More commonly, in the spring time, people often have the realization that there are boxes whose contents need sorting and discarding. Furniture would benefit more from being shifted or completely moved in another area of the room. After all, your comfort and sanity depends on it. The weather is wonderful, your mind is clear and you realize that it's critical to perform your house sprucing now instead of later. That's what I like to call "Spring Nesting". It's simply spring cleaning. For some odd reason, at this time of the year, it's feels better to do. Just as an expecting mother begins "nesting" her home for the arrival of her new child. She begins cleaning and putting things in order, despite the pain and agony she may be experiencing. For her, it's an automatic, internally programmed activity that will be done. No one can tell her that those activities, in her state, shouldn't be done.

Every now and then, I like to do Spring Sprucing on my business. Just as my home, my business has a lot of rooms, areas and boxes that need to be taken care of and brought up to date. How many times have you been in total business ready and inspiration mode and received one of those emails from a Forum or online community that you forgot you were a member of? The email seems interesting so you click on it. One of two things happen when you get to that account. 1) You can't log in as you forgot the email address you used to create the account. 2) You log in to the account and view your profile to find that it looks like 3 years prior when your contact information or branding was totally different. Sounds familiar? I know that it does for me. I was the prime culprit of keeping a dirty business home year round. If you look up the word "Non-Spring Sprucer" in the dictionary, my picture would be right next to it.

In my organization, we've changed our logo and contact number over 5 times. Within that time, we've joined tons of online forums, business communities, created several online profiles and written several articles and blog posts to represent our business and expertise. Yes, it is a wonderful idea to extend your business across the globe, however there is one thing wrong with this type of scenario. That's right, you guessed it. Congruency and Consistency. Just as with cleaning your home, things just work better when the area allows room for ease of movement, reach and familiarity.

If your business' home isn't cleaned and spruced up frequently, it makes it difficult to function and represent a professional existence. Here are some things I recommend doing to begin your spring sprucing:

A) Create a Google Account to provide congruency. There are a host of business apps you can use that will all work under that same account. Starting with your email address, it should be of your business' name so that it's never forgotten. This doesn't mean that you can't use the email that's linked to your website. Just link the two together so that you won't miss the emails from that account.

B) Set up a local Google Voice number for your business. This will allow you to always have a number where you can be reached either by text, email or voice. You can set up your voicemail for your business to always answer when you're not available or when you're closed for the day. It's Free and will always be there when you lose your paid phone accounts for whatever reason. There's a misconception that a small business should have an 800 number. Within your first 3 years of business chances are you'll experience slow to no activity so, having additional (besides your cell or landline) paid phone accounts specifically for this will result in a major lost of money that can be better used elsewhere in your business.

C) Go into your Online Profiles and update your contact information, branding, and update your status. Even if you're not using them on a regular basis, it's always best to make sure their up to date and appear active. You never know where your new prospects are going to be. Make sure they can always see you as a business that's still active and still in business.

D) Update your Forms, Website and Marketing Accounts/Platforms. It's going to hurt you more when you're spending countless hours trying to update your business documents before sending anything out to your new prospect. This includes your signature on your emails, brochures, regularly used flyers, business cards and e-mail marketing platforms as well. Be sure to go through them all and provide them a set structure that includes your business name, logo, contact number, email, tagline and social media links.

E) Prepare a binder with all your updated information, services and programs. Call it your Service Guide and put the year of use on the front of it. This is my secret to success. Having this in place will honestly serve as the difference between success and failure for you. I can not stress enough how important it is. If you have information in place that allows you to properly, thoroughly and quickly service your prospects, you will show consistency and orginazation which is what 90% of new clients and customers are looking for.

In short, finding ways to keep your activities for your business at a minimum is ideal. This allows you to spend more time on servicing your customers and finding new prospects. Begin by thinking of all the rooms and areas your business is in (whether online or off). Start Sprucing and don't be afraid to make your small humble changes. If you've accumulated an email list of prospects, don't forget to update them as well on your company's changes. This way, you won't feel so afraid and nervous about your sprucing and the small changes. Think longevity.